Skip to main content

Customer Service Partner Specialist – Indonesian

Bangkok, Thailand - Booking.com Customer Service Center (Thailand) Co., Ltd.

Apply now

Are you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give Booking.com’s partners a friendly, personal and positive experience every time? If so, you could be the hero we’re looking for!
 Who we are:
Booking.com is the planet’s #1 accommodation site. Booking.com’s diverse team, 15,000 strong, is united by a single mission: to empower people to experience the world. Whether in Bangkok or at one of the over 200 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.
Supporting them as they do, as well as our partners who help them do it, is Booking.com’s globally diverse Customer Service department. Over 8000 people strong, speaking more than 40 languages, in 13 countries worldwide – the CS department is connected by a love of travel and a passion for creating an incredible experience for Booking.com’s guests and partners, 24 hour a day, 7 days a week.
So, are you ready?
The next start date is in October 2018.
You’ll need:
  • Fluency in English and Bahasa Indonesian
  • An affinity for offering excellent customer service
  • Ability to adapt and work well under pressure in a fast-paced environment
  • Ability to take ownership and solve problems
  • Positive and resilient attitude
  • Great teamwork skills
  • Bachelor’s degree with minimum 5 years working experience in a related field
  • You are currently based in Thailand, Jakarta – Indonesia or Kuala Lumpur – Malaysia
What you’ll be doing:
  • Be the first point of contact for Booking.com’s accommodation partners by phone and email; resolving low to high complexity questions and queries, such as modifications to rooms, -rates, -and availability, extranet tooling, special requests, more technically advanced requests etc.
  • Providing accurate, valid, and complete information by using the right tools, methods, and processes.
  • Ensuring a high level of partner service and a positive partner experience
  • Making effective decisions on when to escalate a case
  • Supporting your colleagues with peer learning, and being open to feedback from others
  • Positively participating in company events, and in weekly team meetings
  • Taking part in new projects and tests that we may need your help with
  • Promoting the Booking.com culture.
What you’ll get in return:
We offer you many benefits when joining our team.
  • Full time paid training of 3 weeks
  • Annual leave entitlement
  • Quarterly bonus plan
  • Work schedule provided 4-6 weeks in advance
  • Catered lunch or dinner depending on your work schedule
  • Booking.com discount
  • Health insurance
  • Continuous growth potential, and free and on demand professional training courses
Want to apply?
If you like what you see then click the link below to apply! The next page will begin a competency test which is Step 1 of the recruitment process. This should take no longer than 45 minutes to complete.

The hiring company Booking.com Customer Service Center (Thailand) Co., Ltd. is one of Booking.com BV’s and/or BookingSuite BV’s support companies in Thailand. Booking.com Customer Service Center (Thailand) Co., Ltd. is looking for a Customer Service Partner Specialist - Indonesian. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com" refer to Booking.com BV.


Comments

Post a Comment

Popular posts from this blog

BUSINESS SOLUTION MANAGER, CRM & MARKETING

Reference number:  BSM/NJ  New York Comarch is a global powerhouse specializing in the design, implementation and integration of advanced IT services and software. Our product portfolio services multiple industries and verticals and allows for a customizable software solution that meets clients’ expectations, preferences and capabilities.  Our CRM & Marketing Suite consists of loyalty marketing, campaign management, analytics and gamification software solutions.     With our team of over 5,000 experienced IT engineers and business consultants, Comarch has successfully implemented solutions for more than 40,000 notable companies worldwide since 1993. Job Duties and Responsibilities: Provide pre-sales technical and functional support to prospective CRM & Marketing clients Consult with prospective clients on their needs and recommend appropriate Comarch loyalty solutions Develop full understanding of customer’s existing and desired busine...
Post a Comment
Read more

Account Manager - Bangkok

Account Manager - Bangkok Apply Now Save 3.2 ★ Booking.com – Bangkok, TH Do you enjoy taking ownership and being responsible for your own internal business portfolio? Do you thrive in building strong relationships and inspiring partners about new products and services? If your answer is yes, you might have what it takes to be the next Account Manager at our amazing Bangkok, Thailand Office!  Booking.com BV (the company behind Booking.com, the worlds leading online hotel reservation service) is looking for people to support our business in the fast-growing hotel markets.  Booking.com (Thailand) Co Ltd, one of the support companies in Thailand, is seeking a full time Account Manager in our lovely Bangkok, Thailand Office.  B.responsible   You support Booking.com BV; you are responsible for informing and consulting its accommodation partners in regards to their business performance, market opportunities and industry trends. You will empow...
Post a Comment
Read more

Sales Representative - Hospitality Exp. an Asset!

Sales Representative - Hospitality Exp. an Asset! Easy Apply Save Zawda Marketing – Sudbury, Ontario Do you have bartending/serving experience? Do you love the fast paced environment and interacting with customers but are tired of the industry?  We have experienced a ton of success working with those who have hospitality experience and offer a hands-on professional training to develop the skills necessary to grow into several roles within our organization.  We're currently looking for enthusiastic individuals to join our team at the  entry level  as a  Sales Representative Responsibilities: Present and sell client products and services to new and existing customers Develop strong relationships with clients, customers and team members Reach agreed upon sales targets Work in small groups, brainstorming and collaborating Qualifications: Previous experience in customer service or hospitality is an asset Comfortable speaking with ...
Post a Comment
Read more