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APPLICATION SPECIALIST

Reference number: JSE/BR
 Sao Paulo
The Application Specialist is primarily involved in determining end-user system functional specifications and analyzing and testing Comarch Loyalty Management solutions as well as support and manage new functionalities deployment.  The position is also involved in managing business and user problems, to ensure Comarch’s implementations match satisfaction and technical end-user needs.
What are my responsibilities?
  • Manage ticket priority, urgency, escalation and service level agreements (SLAs) as per agreed measures
  • Handling  issues in Productive environment as per SLAs
  • Direct interaction with clients for understanding the issue, analyze the best approach together with development team and provide solution
  • Plan workload activity against deliverables and monitor progress effectively
  • Assist the Project Manager in planning and effective application of change management
  • Establish and build effective relationships with the aim of being seen as a trusted support personnel to customers and colleagues , with excellent communication skills.
  • Lead in the problem-solving of issues through to resolution
  • Work closely with software engineers on ad-hoc technical projects across platform environment (Linux)
  • Produce reports (SQL) from Oracle database based on requests from business and operations departments
  • Monitor log files for application problems and initiate follow-up actions. Liaise between business and back office engineers to resolve issues
  • Participate in teleconferences and meetings with Client to discuss functional specifications, identify problems and prepare input for roadmap,
  • Provide product feedback and help to drive product improvements by working closely with Product Management team
  • Identify and document all customer issues, feedback and enhancements requests
  • Contribute to Knowledge Base, by documenting frequently asked questions, solutions and techniques
  • Consult with customers or other departments on project status, proposals and technical issues such as software system design and maintenance,
  • Take ownership of resolving impediments when they are beyond the control of the support team
  • Participate in all release management activities for client change requests and service packs including interaction with other departments such as Customer Support, Product Strategy, to resolve daily operational issues as part of releasing and deploying our product.
  • Other duties as assigned by the supervisor, to be agreed according to customer’s needs 
Knowledge/Skills/Abilities:
  • Strong spoken and written English skills with the ability to discuss with other team members about complex issues in an international environment
  • Linux shell awareness. Nice to have: shell scripting
  • Expected basic knowledge on Oracles/ SQL querying
  • Able to work independently and efficiently to meet deadlines and without direct supervision
  • Detail-oriented and highly organized with the ability to multi-task and methodically track all customer interactions
  • Complex Problem Solving
  • Troubleshooting
  • Critical Thinking 
Education:
  • BS Degree in Computer Science, or related field.
Accommodation Statement: Comarch is an equal opportunity/affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state, or local law. Comarch Inc provides reasonable accommodations to hires with disabilities on case-by-case basis.
Apply 
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Location: São Paulo, State of São Paulo, Brazil

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