Reference number: JSE/BR Sao Paulo The Application Specialist is primarily involved in determining end-user system functional specifications and analyzing and testing Comarch Loyalty Management solutions as well as support and manage new functionalities deployment. The position is also involved in managing business and user problems, to ensure Comarch’s implementations match satisfaction and technical end-user needs. What are my responsibilities? Manage ticket priority, urgency, escalation and service level agreements (SLAs) as per agreed measures Handling issues in Productive environment as per SLAs Direct interaction with clients for understanding the issue, analyze the best approach together with development team and provide solution Plan workload activity against deliverables and monitor progress effectively Assist the Project Manager in planning and effective application of change management Establish and build effective relationships wi...
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