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Operations Associate (Contract)

Operations Associate (Contract)

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Upside Services Inc– Washington, DC 

GetUpside is quickly growing and looking for a few great people to assist in back-end operations over the next 6 months. The position will start at approximately 30 hours/week and will likely grow to 40 hours/week. Some weekend availability is a must.
Who is GetUpside?
We're a DC-based startup founded in 2016 and we love small businesses. GetUpside's a free app that gives consumers cash back on gas, restaurants and groceries. In the end, we want to help small businesses get what they need (customers) and consumers get what they need (gas, groceries, you name it!).
We’re well-funded by a great group of investors who care about our company, our mission, and our team’s success. Most importantly, we believe in empowering our employees to be the absolute best they can be, and we want to have fun along the way.
What you'll do in the Customer Support aspect of this role:
  • Provide Tier 1 customer support via Zendesk to users of the GetUpside app through private app messaging/email.
  • Apply critical thinking and use technical tools to investigate customer questions, identify customer issues, and resolve them.
  • Communicate with the team on any emerging user trends/app issues
What you'll do in the Operations aspect of this role:
  • Work with operations team to review data for store purchase receipts that the software system has flagged as having issues.
  • While reviewing receipts, identify patterns for errors in receipts and update software system database to fix these errors.
  • Be flexible to adapt to a constantly improving and changing software system. Help provide feedback to make the system better.
What you need:
  • Must be proficient on a Mac computer
  • Very strong proficiency in English
  • College degree, technical backgrounds preferred
  • 2+ years of work experience
  • Strong critical thinking and analytical skills
  • Experience using technical toolsets to identify customer issues and solve those issues
  • Experience with a ticketing system (Zendesk, Service Cloud, Desk, etc.)
  • Desire to provide a great customer experience, one delightful response at a time
  • Excellent written and verbal communications skills
  • Self-managed and highly motivated with a positive, solution-oriented attitude
  • Be flexible and excited about adapting to new situations in an ever-changing startup environment!

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