B2B Sales Coordinator

Easy Apply

5.0 ★Brightgreen– Cremorne

Brightgreen is a market leader in the lighting industry, designing and distributing architectural LED technology that enhances the experience of architectural spaces. The company holds a B Corp certification and meets rigorous standards in social and environmental performance in every aspect of the business. 

We are a company who believes in our people and our products. We strive for excellence and use our business as a force for good. Our purpose is to provide the best lighting products and services that would benefit all because our customers and our employees matter. 

We are seeking an organized and enthusiastic individual who will provide support to our B2B based Business Development Managers in our Cremorne office. You will become part of a vibrant, social and positive studio culture. 

Your usual day at the office will involve:

• Answering incoming calls with enthusiasm
• Ensuring all customer inquiries are answered in a way that enhances the customer's experience
• Conveying product and marketing information to customers effectively
• Managing customer feedback in a manner that will meet or exceed customer expectations
• Taking customers through the showroom
• Monitoring and maintaining the sales pipeline in our Customer Relationship Management (CRM) system
• Using a customer relationship management system to log all customer interactions
• Using an inventory management system to coordinate quotes, orders, and warranty processes
• Writing email sequences for the promotion of new products and services
• Feeding customer feedback information to improve all departments
• Analyzing data and account for opportunities

You'll be successful in this role if you have:

• 1-3 years of Customer Service experience
• You’re a really organized person and can develop creative solutions to problems
• You’re an active listener and you’re keen to offer feedback to help find the best possible solution
• You can handle pressure well
• You have a keen attention to detail and a process-oriented approach to work
• You’re friendly, easy to talk to, and approachable
• You have great phone manners
• You have a good understanding of standard sales operational processes (Quote to Invoice) or you’re willing to learn
• You’re comfortable using computers and learning new systems or software

If you genuinely love engaging with customers, and you're keen to join a company who will value you and what you bring to the organization, then we would like to hear from you! Please send us your resume and we’ll show you the sort of culture and thinking that sets us apart. 

To learn more about our organization visit: https://brightgreen.com/ 

For applications, referrals or inquiries, please send to belle@brightgreen.com 

We would like to thank all candidates for their interest. Every application will be held in the strictest confidence. However, only shortlisted candidates will be contacted.