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Event Delivery Manager

Event Delivery Manager

Easy Apply
5.0 ★tappit– Bangkok, Thailand


Are you passionate about Music, Festivals & Sports? 

tappit enhances event experiences for everybody; customers, organisers, owners and staff. We exist to make events better and we do it because we love events and we love using our technology to make them better. 

Working for tappit is challenging, engaging and fun. With offices and business across the globe, we’re growing quickly and have a team dedicated to providing the best cashless experience for our clients while having a rewarding experience themselves. tappit will give you the opportunity to work a huge variety of clients. From football to festivals, we work with clients such as Bury Football Club and Bestival Bali. Come and be part of our journey. 

For more information visit www.justtappit.com 

Job Function 

Operations 

Location 

Bangkok, Thailand 

Reports to 

Head of Event Delivery 

Purpose 

The Event Delivery Manager (EDM) is responsible for delivering all tappit events in the territory, assisting other territories where required. 

Key Responsibilities
  • Manage the regional delivery team including Event Delivery Coordinators
  • Ensure event delivery staff are recruited for region wide coverage
  • Capture and communicate the client requirements
  • Set up the event in conjunction with the technical team
  • Organise training for client operational staff
  • Supervise and assist client staff onsite
  • Track and maintain inventory including the readers and chips in the territory
  • Identify technical issues, test them, and liaise with the technical team
  • Feedback product issues to development team
  • Proactively and assertively manage clients and their teams
  • Assist creating client and internal reports
  • Other tasks as directed
  • Manage multiple events and projects concurrently
Key Performance Indicators
  • Complete tasks on time, in particular for deployments
  • Independently train and supervise client users
  • Deal with clients and other employees professionally at all times
  • Identify, communicate and track all issues with the development team and internally
  • Ensure all responsibilities are delivered in line with budgets
  • Ensure Client Satisfaction results are in line with targets
Essential Skills & Experience
  • Excellent written and oral English (bilingual where required in territory)
  • Ability to train unqualified users on simple business processes and technology
  • Ability to deliver to tight deadlines
  • Calm under pressure
  • Strong organisational skills
  • Strong people management and interpersonal skills
  • Managing a team
  • Preferred though not required; experience in Food and Beverage, retail or front of house use of POS devices and reporting
  • Preferred experience of working in an environment with intermittent periods of high pressure / deadlines
  • Must have previous experiene in a event delivery role
Desirable Skills & Experience
  • Spoken / written local language an advantage
  • Intermediate or above Google Docs skills, in particular Google Sheets
  • Technical knowledge of RFID, ticketing or event technologies
Essential Qualifications
  • Valid unrestricted passport for global travel
  • APEC card if available but not essential

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