Skip to main content

Event Delivery Manager

Event Delivery Manager

5.0 ★tappit– Bangkok, Thailand


Are you passionate about Music, Festivals & Sports? 

tappit enhances event experiences for everybody; customers, organisers, owners and staff. We exist to make events better and we do it because we love events and we love using our technology to make them better. 

Working for tappit is challenging, engaging and fun. With offices and business across the globe, we’re growing quickly and have a team dedicated to providing the best cashless experience for our clients while having a rewarding experience themselves. tappit will give you the opportunity to work a huge variety of clients. From football to festivals, we work with clients such as Bury Football Club and Bestival Bali. Come and be part of our journey. 

For more information visit www.justtappit.com 

Job Function 

Operations 

Location 

Bangkok, Thailand 

Reports to 

Head of Event Delivery 

Purpose 

The Event Delivery Manager (EDM) is responsible for delivering all tappit events in the territory, assisting other territories where required. 

Key Responsibilities
  • Manage the regional delivery team including Event Delivery Coordinators
  • Ensure event delivery staff are recruited for region wide coverage
  • Capture and communicate the client requirements
  • Set up the event in conjunction with the technical team
  • Organise training for client operational staff
  • Supervise and assist client staff onsite
  • Track and maintain inventory including the readers and chips in the territory
  • Identify technical issues, test them, and liaise with the technical team
  • Feedback product issues to development team
  • Proactively and assertively manage clients and their teams
  • Assist creating client and internal reports
  • Other tasks as directed
  • Manage multiple events and projects concurrently
Key Performance Indicators
  • Complete tasks on time, in particular for deployments
  • Independently train and supervise client users
  • Deal with clients and other employees professionally at all times
  • Identify, communicate and track all issues with the development team and internally
  • Ensure all responsibilities are delivered in line with budgets
  • Ensure Client Satisfaction results are in line with targets
Essential Skills & Experience
  • Excellent written and oral English (bilingual where required in territory)
  • Ability to train unqualified users on simple business processes and technology
  • Ability to deliver to tight deadlines
  • Calm under pressure
  • Strong organisational skills
  • Strong people management and interpersonal skills
  • Managing a team
  • Preferred though not required; experience in Food and Beverage, retail or front of house use of POS devices and reporting
  • Preferred experience of working in an environment with intermittent periods of high pressure / deadlines
  • Must have previous experiene in a event delivery role
Desirable Skills & Experience
  • Spoken / written local language an advantage
  • Intermediate or above Google Docs skills, in particular Google Sheets
  • Technical knowledge of RFID, ticketing or event technologies
Essential Qualifications
  • Valid unrestricted passport for global travel
  • APEC card if available but not essential

Comments

Popular posts from this blog

SYSTEM SUPPORT ENGINEER

Reference number:  SSE/TH  Bangkok If you want to work with the newest technologies, if you want to cooperate with high qualified specialists from Europe, if you want to work in prestigious IT Company, do not hesitate to apply. Responsibilities: ·           Responsibility for day-to-day customer support ·           Direct contact with customer (working onsite) ·           System problem diagnostic ·           Cooperation with developers team ·           Transfer of knowledge and information between company and customer ·           Work under pressure in multinational team Requirements: ·           Bachelor's or Master's degree in computer scie...

BUSINESS SOLUTION MANAGER, CRM & MARKETING

Reference number:  BSM/NJ  New York Comarch is a global powerhouse specializing in the design, implementation and integration of advanced IT services and software. Our product portfolio services multiple industries and verticals and allows for a customizable software solution that meets clients’ expectations, preferences and capabilities.  Our CRM & Marketing Suite consists of loyalty marketing, campaign management, analytics and gamification software solutions.     With our team of over 5,000 experienced IT engineers and business consultants, Comarch has successfully implemented solutions for more than 40,000 notable companies worldwide since 1993. Job Duties and Responsibilities: Provide pre-sales technical and functional support to prospective CRM & Marketing clients Consult with prospective clients on their needs and recommend appropriate Comarch loyalty solutions Develop full understanding of customer’s existing and desired busine...

Online English Teacher

Online English Teacher Easy Apply Save 4.0 ★ iTutorGroup – Bangkok, Thailand Teaching English Online with iTutorGroup Looking for a rewarding work-from-home job that offers flexible working hours at the most competitive rates? Join us today with over 20,000 teachers already delivering and enjoying classes on the most versatile online learning platform! Expect nothing less than the best teaching experience and meet a wide range of students from all walks of life! https://www.facebook.com/iTutorGroup/ Who we want We are looking for enthusiastic teachers with great communication and presentation skills to teach, guide, and motivate our students. Native English speakers; Bachelor’s degree or above; A teaching certificate is a MUST (TESOL/TEFL/CELTA/DELTA, etc.); At least one year teaching experience; online teaching experience highly preferred What you do Guide and teach our learners from all ages with provided lesson plans: Teach 25...